The CQI team collaborates with module leaders from the ICTR and other program leaders to develop strategies for evaluation and continuous improvement toward their objectives.
Using established CQI methodology, we delineate a logic model that identifies intended impact and articulates how ongoing activities lead to measurable short- and long-term goals. The team also works to ensure that metrics are defined and relevant data are collected on an ongoing basis, so that improvements in progress toward goals can be measured.
We collaborate with module leaders to execute defined CQI projects designed to create measurable progress toward goals. Projects are anchored on a four-step methodology in which a leader determines what challenge they want to “FACE”:
- Focus: We identify a “bite-size” QI project, using the logic model in combination with managerial know-how to pinpoint a potential area where there is a performance risk.
- Analyze: We examine existing data or collect new data to determine where an improvement opportunity may lie.
- Change Planning: We identify specific actions that we believe will improve performance in the specific area.
- Evaluation: We document lessons learned and establish data collection strategies for assessing long-term performance improvement.
Approximately every month, we convene multiple leaders engaged in CQI projects at different FACE stages in order to cross-pollinate ideas and to enable module leaders in later CQI phases to share their experiences with those in earlier phases. Although leaders are often able to engage in CQI independently, sharing of these lessons helps to improve the quality of everyone’s CQI efforts.
The CQI team is available on a limited basis beyond the ICTR to serve funded projects that require an evaluation and/or CQI component.