General Questions and Assistance
Please email sonya.rusanov@einsteinmed.edu with any questions or concerns.
Access to Core Facilities
The vast majority of cores at Einstein are available through iLab at favorable rates for our incubator tenants. Please create a master account for your lab. Once your lab is setup, the rest of your employees can create iLab accounts and join your lab. A master service agreement is required before you begin using our cores and we need a purchase order to bill against. Tutorials on iLab and information about core facilities can be found on this website. For help with questions related to iLab you can email ilabadministrator@einsteinmed.edu.
Campus Map
View Einstein Campus Map
Conference Room/Meeting Space
You may use Einstein conference rooms when they are not reserved for college functions. Meeting rooms in the Price Center are the best choices when booking a room since they are the newest on campus. To reserve a room in Price, please send a request to the rooms manager.
Engineering Work Requests
Any routine maintenance needed in your rented lab space must be requested through MicroMain our engineering work order system. To obtain access, please email sonya.rusanov@einsteinmed.edu with the name and email address of the person that will be responsible for submitting tickets for your lab (best to use just one account and share so your entire lab has access to work order status/history). If you have an emergency engineering request (i.e. a leak) call 718.430.3000.
Equipment Moves and General Housekeeping Needs
Work requests to our housekeeping department can be made here. Note: if you are moving research equipment appropriate steps must be first taken to ready the device for move. An engineering work order or a service call to your equipment vendor may be needed to unhook/prepare the device for a move and then you must wipe down and have your device cleared by Environmental Health and Safety (see this checklist) before our housekeeping group can move research equipment.
Equipment Purchases
If you order equipment to be delivered to Einstein, you must have door-to-door delivery service from your vendor. Our housekeeping crew does not do equipment delivery to labs from our loading dock. They will, however, do regular small package delivery to your lab.
Gym Membership
Tenants can become members of the Anne & Isidore Falk Recreation Center/Max & Sadie Friedman Athletic Center. With its 75-foot, temperature-controlled swimming pool, gymnasium with full-size basketball court, indoor running track, racquetball and squash courts, and free weights, there are a multitude of recreation and fitness options for members to enjoy. Add to that the broad selection of weight-training stations and fitness machines, and you have a full arsenal of exercise equipment for developing an individualized fitness routine that meets your specific needs.
Internet
A private internet connection for your lab is likely necessary as Einstein only provides throttled guest Wi-Fi for free. Private internet connections are provided by Altice. In order to arrange for service, please first contact Einstein’s Telecommunication Office: Telecom@einsteinmed.edu or 718.430.2448. The Telecommunications Office will help connect you with our Altice sales rep in order to determine what service you need and if your lab is currently wired for service. Note that installation cost, if any, is determined by Altice and is the responsibility of the tenant.
IT Support
Please register for self-service password reset as soon as you get an AD account in case you get locked out. For any issues with IT, enter a ticket through the website.
Journal Access
Access to articles and journals is available through our library website while you are on campus connected to our guest wireless network.
Lab Safety
Einstein's office of Environmental Health and Safety provides trainings and implements policies regarding health and safety for all labs on campus. Please see the fact sheet for more information. Trainings for hazard communication and fire safety can be found here. All incubator companies must have at least one employee with an FDNY C14 Certificate of Fitness.
Lab Waste
Medical waste will be billed annually in iLab and medical waste bins and pick ups are provided by the Housekeeping Department. Chemical waste can be collected by EH&S for a fee using this form. Radiative material waste can be collected by EH&S for a fee. The radioactive material waste disposal request form must be completed in iLab.
New Employees
When onboarding new employees please contact Sonya with the new employees’ email to ensure that they are set up to receive an ID and receive important emails
Parking
On-campus outdoor parking can be arranged for a fee through the Einstein Security Office. Call 718.430.2180 to find out about available space. There is also a privately owned indoor parking garage near campus that offers daily and monthly parking. Contact them by calling 718.430.7021.
Shipping
FedEx comes to campus daily (M-F) to deliver and pick-up packages. Tenants should establish their own FedEx account to pay for shipping and then drop items at the Belfer Loading Dock. You can access this area by going through the Belfer Security Desk/Office on the Basement Level in Room B03. Outside that office is a ~ 5 FT tall wire cage where you can place your FedEx package for pickup.
ULT Freezer Monitoring
If your lab has a -80 freezer, it can be connected to Einstein’s freezer alarm system to monitor if the freezer falls/rises above your setpoint. Use of this service requires a separate MOU to be signed along with a work order via MicroMain (see Engineering Work Requests above) to connect your device. Visit this website for more information.